Terms and conditions

General terms and conditions

• Deposits are non refundable.
• Non stock or custom orders require 50% min deposit. On completion of the project, the customer shall be required to pay the balance of the payment before we ship the unit. Failure to pay the balance within two weeks after the completion of the unit may result in the unit being sold elsewhere. Any deposit paid is non-refundable.
• All goods supplied remain the property of [sfx] until full payment has been received.
• All orders posted to UK locations include UK sales taxes. All orders posted to non UK addresses do not include any local tax or duty.
• The customer is responsible for the shipping charges to [sfx].
• If the delivery address is a PO Box please click here before placing the order.
• The customer is responsible for checking that any correspondence from [sfx] is not filtered by spam filters.

Gmail accounts

Delivery time

• The vast majority of [sfx] products are built on order.
• Delivery time may vary depending on the type of product. It can be between a few days to weeks. For Custom Shop projects it can be a several weeks.
• If you have a specific deadline please contact us before placing your order.

Successful delivery

• Check that your PayPal email address is correct and that we can use it to communicate with you.
• Verify that the PayPay registered address or the address you used during the payment process is 100% correct and up to date. The data in the web page should match the description e.g. the town field should be specific to the town. Not, for example, the town followed by the post/ZIP code. Instead, the post/ZIP code should go in the post/zip code field.
• Check that you specified the complete address but the address doesn't contain unnecessary information (this may reduce the delivery time).
• Check that your name and address are written with correct uppercase/lowercase letters. If your name is Fred Smith, avoid writing "FRED SMITH" or "fred smith" (this may reduce the delivery time).
• We do not interpret delivery addresses. We print them on the label exactly as we receive them.
• Please keep an eye on the tracking. Sometimes, local delivery services do not leave a card to inform the recipient of the attempted delivery. The delivery person will ask for a signature.
• The customer is responsible for verifying that the delivery address communicated to [sfx] is correct and that it will lead to a successful delivery. If you are in any doubt, please contact us before placing the order.

Delivery services

• The delivery services of some areas or countries do not allow signature on delivery with full tracking of the parcel. The available service is called: "tracked delivery no signature".
• With this type of service, it is the delivery person who signs the parcel as delivered. If afterwards, the parcel gets lost, the parcel will show up as delivered and it will be out of our responsibility. It is an unlikely event but you should be aware of it. If you are not happy with the "tracked delivery no signature" service, please contact us before placing the order.
• The delivery services to some areas or countries is limited to "Signed" only (e.g. Mexico). With these services we have no way to verify the location of the parcel. We cannot assume any responsibility for parcels undelivered to these locations. If you have any doubt, please contact us before placing your order.
• This is a list of some countries with the services available:

  Country	Normal tracking with signature available
  USA	Yes
  EU Countries	Yes (excluding Estonia).
  Australia	No. "Tracked delivery no signature" only.
  Brazil	No. "Tracked delivery no signature" only.
  Canada	No. "Tracked delivery no signature" only.
  Israel	No. "Tracked delivery no signature" only.
  Japan	Yes
  Norway	No. "Tracked delivery no signature" only.
  Malaysia	Yes
  Mexico	No tracking (with or without signature). Please contact us before placing your order.
  Singapore	Yes
  Switzerland	Yes

• If your country is not in the list above, please click here for the full list of countries and services. You will find it under "Appendix B: Service availability by country". If you cannot access the document and you would like more information about the shipping service, please contact us.
• If the delivery address is a PO Box please click here before placing the order.

Payments

Returns, cancellations and refunds

Order confirmation

• When you place an order for a product, you will receive a PayPay receipt.
• If you do not receive a PayPal receipt within a few hours please let us know.
• Please keep the PayPal receipt. It is the proof that your order has been received.
• You will not receive any further communication from [sfx] until your product is ready.

Order status

• You can enquire at any time regarding the status of your order.
• A single email enquiry has limited impact on our resources. However, the cumulative effect of multiple enquiries slows down the production considerably. In other words, a high number of enquiries equates to our customers waiting a longer time to receive their units.
• Please note that for security reasons we can only answer to enquries coming from the same email address used to place the order.
  

   

  example: if you used the email address abc@def.com to place the order (i.e. abc@def.com is your registered PayPal email address) we will answer to questions about your order only if the questions come from the address abc@def.com

   

• If you prefer to use another email address, you can send an email from your registered PayPal address asking to use another email address.

   

  example: you place an order using abc@def.com but you would like to communicate using fred@xyz.com. Send an email from abc@def.com stating: "for further communications I will use the address fred@xyz".
• Deliveries classified as "delivered" by the delivery company, are considered delivered. [sfx] is not responsible for parcel classified as delivered but claimed as not received by the customer.

Receipt

• The PayPal receipt that you receive when you place the order is your receipt for the purchase.
• If you need a detailed invoice, please contact us (if possible, before or just after you placed the order). We will be happy to send you a separate invoice.

Warranty

• [sfx] warrant this products for a period of 1 year from the date of purchase against manufacturing defects. The warranty includes parts (excluding footswitches) and labour.
• Modifying or tempering with the unit will invalidate the warranty.
• In no event [sfx] will be liable for any damage resulting from the use of any device or damages due to a fault.
• The warranty does not cover product appearance or damages caused by misuse, abuse or use outside the limits of its specifications.
• The warranty does not cover shipping charges to [sfx].
• We cannot test our units in all possible scenarios. The warranty applies only under [sfx] test conditions (i.e. tests carried out at [sfx]).
  If your unit does not operate correctly (constantly or intermittently) in your test environment but it operates correctly under our test conditions, we cannot cover the unit under warranty. A description of the tests carried out at [sfx] for your specific unit is available on request.
• Important: please do not send the unit to [sfx] for repair before contacting [sfx] first. Repairs without confirmation from [sfx] will be refused.

Repairs

• Always contact us before sending your unit.
• Before contacting us, we recommend you test your unit on its own (instrument, unit, amplifier and a power supply connected only to the unit). Please also test it with different cables and power supplies.
• After you contacted us, we will send you instructions for the shipping. Please follow them and do not change the delivery details.
• After the repair, we always test the unit. However, we cannot test it with all possible combination of amplifiers and instruments. For this reason, we can only guarantee the repair under our test conditions (full description available on request).
• The minimum charge for repairs outside warranty is £/GBP 20 (+shipping). This is usually enough to cover basic repairs. However, if the unit you send us is working, you will be charged the minimum charge - even if the unit does not need repairs.
• We may refuse to examine or repair a unit if:
  • it has been modified by you or a third party or
  • if previous repairs or modifications were not done to a level that we judge as satisfactory or
  • if we believe that the nature of the damage or the state of the unit makes any repair impossible or impractical.
  In these cases, you will be charged the minimum repair charge (+shipping) before we post the unit back to you.

Quotes and estimates

• All quotes and estimates do not include shipping unless indicated otherwise.
• All quotes and estimates are valid fo 60 days unless indicated otherwise.
• All the quotes and estimates are provided on the basis that: you will give us timely and accurate instructions; the order will proceed and conclude as currently envisaged and the scope will not change; and the parties will take a constructive approach.

Power supply

• Unless indicated otherwise, all [sfx] units require 7-11V DC, regulated power supply. The power socket is 2.1mm, centre negative.
• All [sfx] units are sold without a power supply adapter (PSA).
• Unless indicated otherwise, all [sfx] units do not operate with batteries.
• Custom Shop units that require 220-240V AC (or 110V AC) power supply are sold without mains cable. You will be able to find one locally that matches your mains sockets.
• [sfx] do not sell power supply adapters. We recommend a professional regulated power supply adapter designed for audio and musical applications. Power supply adapters designed for other applications are not recommended and they will have a direct impact on the performance of the unit.

Errors & omissions