Contacts

To contact [sfx] please send an email to . We always answer to emails. Please note that we don't answer to emails during weekends and during UK holidays.

If you have problems contacting [sfx], if you already sent an email to the main address and you have not received an answer within two UK working days:

It is possible that occasionally emails get lost in cyberspace. This can be due to email servers that don't deliver to the destination or spam filters that are too aggressive.

If you don't receive a reply in a reasonable time frame, please contact us via FaceBook. You can find the link on the top of this page. Important: please only use Facebook messaging if you can't reach us via email.

Only if standard emails to fail to reach us and you do not use FaceBook, you can contact us using . Please send emails to the gmail account only if you don't receive an answer via the standard email within 2 UK working days and you don't have a Facebook account.

Please do not contact us via forums' personal messages. They are not monitored and you will not receive an answer earlier than using emails.

The home page indicates when we are closed for holidays.

Gmail accounts

For some reason, emails from sfxsound.co.uk are often stopped by the Gmail anti-spam software. In some cases, they bounce back without even going in the spam folder. Although there is no certainty it will work, we recommend you add sfxsound.co.uk to the white list of your Gmail account. You can find how to do it here: How to Whitelist in Gmail(*). (* External link. [sfx] is not responsible for the content of external webpages)

Order confirmation

You are welcome to contact us at any time to enquire about your order. However, before you do it, we recommend you to read the "Order Confirmation" section in the terms and conditions page.

Custom Shop

If you would like to inquire about an idea for a Custom Shop project, we recommend you read this page first.

Attachments

If you would like to send us large attachments, like sound clips or videos, we would prefer if you use hosting services like Dropbox. Standard photos or drawings can be attached to email messages.